Returns & Exchanges
At PRISM+, we stand by the quality of our monitors and home appliances, offering a hassle-free 7-day return policy for items that are defective or do not meet our stringent performance standards. Our dedicated support team is committed to ensuring your setup is perfect by facilitating quick exchanges or processing authorized returns.
Initiate Your Request
Contact our customer support team via the official PRISM+ website or email within 7 days of receiving your order to log your return or exchange request.
Technical Assessment
Provide clear photos or video evidence of the reported issue; our technicians will remotely evaluate the defect to determine eligibility for a 1-to-1 exchange or return.
Secure Packaging
Ensure the product is packed in its original box with all accessories, cables, and protective foam intact to prevent damage during the transit back to our service center.
Collection and Resolution
Our logistics partner will schedule a pickup at your convenience, and once the item is verified at our warehouse, we will issue your replacement or process your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing